Reference

Privacy Policy for 49bet Bangladesh

We collect, store and use your account data to process bKash, Nagad and Rocket deposits, verify withdrawals, and keep your wallet secure.

Account data collectionPayment verificationWithdrawal securityData retention limitsUser access rights
49bet Privacy Policy for 49bet Bangladesh
POLICY CONTACT

How to Reach Us About Privacy

If you want to request a copy of your data, ask us to delete your account records after closure, or raise a privacy concern, use any of the contact paths below. Our support team handles privacy requests during business hours and will respond within a few days.

Team online

Live Chat

Open the chat widget in your account dashboard or on the home page. Privacy requests go to a senior agent who can pull your data summary or start the deletion process. Chat is the fastest way to get a response.

Email Support

Send your privacy question or data request to the support email shown in your account settings. Include your registered mobile number so we can verify your identity. We reply within 48 hours on business days.

Account Settings

Log in and open Account Settings, then Privacy Controls. You can download a JSON file of your account data, toggle marketing messages, or request account closure with full data deletion after the retention period.

DATA HANDLING

How We Protect Your Information

We encrypt your account data in transit and at rest. Payment details like your bKash or Nagad PIN never reach our servers; you enter those directly in the wallet app. We log access to your account so you can review login history and spot anything unusual. Here's how we handle each part of your privacy.

Deposit Privacy

When you send money via bKash, Nagad or Rocket, we receive a transaction reference number and the amount. We do not see your wallet PIN or your full account balance.

Withdrawal Verification

To process a withdrawal, we check that the receiving bKash, Nagad or Rocket number matches the one you used for deposits. This step prevents fraud.

Cookie Use

Session cookies keep you logged in when you switch from slots to live tables. Analytics cookies record which games you open so we can show relevant suggestions. We do not use tracking pixels from ad networks.

Data Retention

We keep your account records for the period required by financial compliance rules, typically a few years after your last transaction. Once that window closes, we delete or anonymise your data.

Common Privacy Questions

We collect your mobile number, the bKash or Nagad or Rocket identifier you use for deposits, your device type, and your IP address. We need these to verify your account, process payments, and prevent duplicate registrations. We do not ask for your national ID or bank account number.

Yes. Log in, go to Account Settings, then Privacy Controls, and click Download My Data. You will get a JSON file with your account details, transaction history, and gameplay log. The file is ready in a few seconds and downloads directly to your device.

Open Account Settings, choose Close Account, and confirm. We stop collecting new data immediately. Your records are kept for the financial retention period required by compliance rules, then deleted. If you want confirmation when deletion is complete, contact support and ask for a deletion certificate.

We share transaction details with bKash, Nagad and Rocket only to process your deposits and withdrawals. We do not sell your data to advertisers or data brokers. We may share records with regulators if required by law in the jurisdiction where we operate.

We use session cookies to keep you logged in and analytics cookies to track which games you open. No third-party ad trackers. You can block cookies in your browser privacy settings, but you will need to log in each time you visit and you won't get personalized game suggestions.

We keep deposit and withdrawal records for the retention period required by financial compliance rules in the jurisdictions where we operate, usually a few years. After that period, we anonymise or delete the data. Active accounts are not affected; this only applies to closed accounts after the retention window ends.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.